One-Off Ticket Submission – Terms & Agreement

By clicking “Submit Ticket,” you agree to the following:

1. Scope of Work

The service provided will be limited to the issue described in your ticket. Any additional work outside of the stated issue may require a separate ticket and additional fees.

2. Service Level

Agent 65 will make reasonable efforts to address and resolve the issue within the agreed timeframe but does not guarantee resolution if the cause is beyond our control (e.g., third-party outages, hardware failure, or incompatible systems).

3. Access & Cooperation

You agree to provide timely access to your systems, locations, or relevant personnel as needed for service delivery.

4. Liability Limitation

• Loss of data, profits, or business arising from the work.
• Damage caused by pre-existing faults, customer misuse, or third-party software/hardware.
• Any indirect, incidental, or consequential damages.

5. Backup Responsibility

You are solely responsible for ensuring your data is backed up prior to service.

6. Payment

Full payment is due upon completion unless otherwise agreed in writing.

7. Termination

Agent 65 reserves the right to decline or discontinue service if unsafe conditions, unlawful requests, or abusive behavior are encountered.